We're building a tool that finds patients who are due for a review, overdue for wax removal, or coming up to a device upgrade — and drafts a personal message for each one, ready for you to approve. We're looking for a handful of North East practices to help us build it properly.
Designed and built in the North East — not Silicon Valley, not bolted on from somewhere else.
Here's what we're building Priortell Recall to do.
Patients due their yearly check are identified and contacted before they're overdue — not months after.
Most NHS GP surgeries no longer offer routine wax removal, and many local health services have stopped commissioning it altogether. That's left millions of people relying on private clinics like yours. Because wax naturally rebuilds over time, every wax patient is a recurring reason to return — and Priortell keeps track of when each one is likely due, so you stay front of mind instead of losing them to a Google search.
Patients fitted with hearing aids need follow-up. Priortell keeps track of who's due a check-in so their devices keep performing.
When a patient's device is approaching the end of its life or warranty, Priortell flags it — so they hear about their options from you, not a chain.
Not a finished product yet — this is the plan, and design partners help us get it right before anyone else sees it.
We'd rather build this with five practices who tell us honestly what works and what doesn't, than launch something polished that misses the point. If you're an independent practice in the North East and you'd be willing to have a conversation — about how you currently handle recall, what's missing, and whether something like this would actually help — we'd really value your input.
We're based here too. This isn't a generic tool adapted for the UK — it's being designed from scratch, in the North East, by someone who wants to build it with practices he can actually sit down with, not a market researched from a spreadsheet 3,000 miles away.
Built locally, for practices like yours — not a generic tool from somewhere else. Just a conversation to start, to find out which of your problems we can solve. Leave your details and we'll get in touch to find a time that suits you.
We'll reach out to find a time to talk. It's just a conversation to start — no pitch, no commitment.
Not fully — we're in active development. We've designed the system and validated the approach, and we're now looking for a small number of independent practices to help us build it around how recall actually works in practice, before we finalise it.
To start, just a conversation — understanding how you currently handle patient recall and where the gaps are. If it makes sense to go further, you'd get early use of Priortell Recall for free while we're developing it, in exchange for honest feedback.
That's exactly the kind of detail we want to get right with input from practices like yours — most generic reminder tools don't, and we think that's a gap worth solving properly.
Yes, once it's built and live there will be a paid subscription. Design partners get it free for the development period, and we'll always give partners advance notice and a preferential rate before anyone else.